• Department: Revenue
• Contract type: Permanent - Full-time
• Location: Hybrid - Manhattan, NY

Who We Are

Surfe is redefining how sales teams connect with prospects and manage their pipelines. While most solutions stop at simple data enrichment, Surfe goes further: we’re a smart data aggregator that intelligently combines data and AI to maximize contact accuracy and reach.

Trusted by 5,000+ companies and 40,000+ users worldwide - including Google, Uber, Rakuten, AWS, and Bolt - Surfe powers the entire modern prospecting flow for leading B2B teams. Having recently reached 10M€ ARR and raised 4M€ in seed funding, we're now scaling up our product and team.

We are a team of 60+ from 20 different countries, fully remote, working across 7 different timezones.

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Who You Are

We're looking for a customer success leader to drive the success of our commercial projects in the United States, optimize service delivery, and contribute to the growth of our customer base.

What You'll Do

• Lead and scale customer projects: own the success of your team's projects, scale operations to meet customer demand, ensure high satisfaction, and incorporate lessons learned for future improvements.
• Manage customer relationships: build and maintain strong relationships with selected enterprise accounts and strategic smaller accounts.
• Drive business growth: contribute to scaling the commercial services business and champion new value propositions, ensuring services remain strategic rather than commoditized.
• Own onboarding and delivery: be responsible for successful onboarding as well as ongoing service delivery.

What We're Looking For

Must-have

• 5–8 years of experience in a role such as Delivery Manager, Project Manager, or Senior CSM (mid-market / enterprise).
• Prior experience in SaaS, AI companies, CRM administration (Salesforce or HubSpot preferred), or IT support.
• Proven track record leading large to mid-size software implementations.